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Owned and operated by North Croft Holdings LLC, we welcome every question about your home wellness journey.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with an estimated transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not feel right for your space, please review our Return Policy page for complete details on how to start the process.
Can I exchange a product for a different model?
We are happy to help with exchanges within the return window. Please contact our team with your order number and the product you would like instead, and we will walk you through the steps.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use gentle radiant heat that warms the body directly at lower ambient temperatures, while traditional saunas heat the surrounding air for a classic steam-room experience. Our team can help you find the right fit based on your space, preferences, and wellness goals.
What kind of power supply do your saunas and cold plunges require?
Power requirements vary by model and size. Each product page lists the specific voltage and outlet type needed. If you are unsure about your home's electrical setup, our support team can guide you before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Support
Our team responds to every inquiry within 24 hours so you never feel left waiting.
Secure Shopping
Your personal data and payment information are protected with industry-standard encryption at every step.
30-Day Returns
If a product is not the right fit for your space, our return process is simple and straightforward.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
